Objective: To evaluate job satisfaction of non-medical professionals in order to identify potential service failures and propose changes for improvements. Methods: A cross-sectional, descriptive study of 14 employees in the Ophthalmologic Center Divinolândia Regional Hospital in São Paulo state. Was used as a research tool, a self-administered questionnaire developed by the authors. The collected data were tabulated and presented in tables. Results: Reported great satisfaction with the work performed (71,4%). The factor that most pleased the employees in the workplace […]